It was supposed to be a routine journey from Nairobi CBD to that important meeting in Westlands. Then suddenly a matatu swerves from nowhere, or perhaps you’re on Mombasa Road during that infamous evening downpour, and your taxi encounters the flash floods that have transformed the highway into a temporary Lake extension. Just like that, your carefully planned business day takes an unexpected detour.
As any seasoned Kenyan business traveler knows, our roads present unique challenges that require equally unique solutions. At Express Impress Car Hire, we understand these realities all too well.
When the Unexpected Happens on Kenyan Roads
Picture this, You’re a corporate executive heading to close an important deal at Karen, or perhaps you’re arranging transport for international clients from JKIA to their hotel. The last thing you need is transportation trouble, yet it happens even to the most prepared travelers.
Challenges are prone to happen but knowing how to respond makes all the difference.
1. Stay Calm, Don’t Panic, We’re With You
First things first, relax. We know your heart might be racing, but breathing and thinking clearly is your first step. If you’re in an accident or the car breaks down:
- Check if you or your passengers are okay.
- Turn on your hazard lights.
- Move to a safe spot if possible.
If you’re in our taxi service, rest assured our trained professional drivers know exactly what to do. You’re in good hands.
2. Remember, You’re Covered with Our Comprehensive Insurance
All Express Impress vehicles come with comprehensive insurance, meaning, all accident damages are catered for.
As long as you were driving responsibly and within the law, you won’t be left in financial stress. Just report the issue and let us do the rest.
3. Use the In Car Panic Button in Case of Danger
Here’s what sets us apart: our cars are equipped with a PANIC BUTTON.
If you feel unsafe, whether it’s because you’re lost, being followed, or something just feels wrong press it.
Once activated:
- Our support team is alerted immediately.
- We’ll track your exact location using GPS.
- Help is dispatched to you fast.
This is especially helpful for our solo travelers, late-night drivers, and long-distance trips. With Express Impress, you’re never alone on the road.
4. Access the First Aid Kit for Minor Injuries
Each Express Impress car comes with a fully stocked first aid kit. If there are any small cuts, scrapes, or shocks:
Clean wounds using antiseptic
Use bandages, gloves, or other supplies as needed
Offer care while waiting for medical or Express Impress support.
5. Use the Life Saver Sign
In case of a breakdown or accident:
Pull out the red reflective triangles from the boot. Place them about 30-50 meters behind and in front of the car, this alerts oncoming drivers and prevents more danger, especially on highways or at night.
All our cars are equipped with these emergency triangles to keep you safe on the road.
6. Call Us Immediately
Once you’re safe, give us a call right away.
We’ll guide you step-by-step on what to do next no need to guess or figure things out on your own. Whether it’s organizing assistance, contacting emergency services, or replacing the vehicle, our team is here to walk with you through the entire process.
Your safety and peace of mind are our top priority.
7. Take Photos, Share Details It’s Important
This is Kenya. For accountability, take clear photos of:
All vehicles involved be it License plates and visible damages, the accident scene, time and place of the incident. This can help with the police and insurance process later.
8. Report to the Police.
Especially if any damages or injuries occurred. Kenyan law requires you to report to the police within 24 hours.
If you can’t find the nearest police station. Don’t worry, we’ll direct you or even send someone from our team to assist.
9. If It’s a Self-Drive Car, Don’t Try to Fix It Yourself
Let Express Impress handle it. All our cars are regularly serviced and insured. Trying to repair it yourself might cause more issues or void insurance coverage.
Just call us. We’ll offer assistance.
10. For Taxi Clients, Just Sit Tight, We’ve Got It
If you’re using our Express Impress taxi service, you don’t need to lift a finger. Our licensed, trained drivers will call us directly and follow emergency protocol.
We’ll coordinate everything from police to support. You just focus on staying safe and calm.
Kenyan Roads Need Kenyan Solutions
Accidents and breakdowns happen, but with Express Impress Car Hire, you’re never stranded.
We’ve designed our services with the Kenyan reality in mind, crazy traffic, unpredictable drivers, and the need for quick action. Whether you’re in a self-drive vehicle or taxi, our support is fast, professional, and always just a call (or panic button) away.